do not attempt to educate or explain. here is the money. it's yours. >> what did you find in your experience that makes that so important? >> who am i to put myself in the shoes of victims and tell victims with the best of intentions you can only do this with the money. you say that, in my experience, and you are fueling the very emotional anger and frustration of people that are innocent victims. >> we took a look at one tragedy where that is exactly what happened. it was april 1995, timothy mcveigh, an army veteran with a grudge against america parked his truck full of explosives in front of the murrah federal building in oklahoma city. in total, 168 people were killed including 19 children under the age of 6. d deloris watson worked in the building for at&t, but was off-site when the news came. >> when you heard there was an explosion at the federal building? >> i panicked. >> her 18-month-old grandchild p.j. was at day care inside the building when the bomb went off. she feared the worst, but hours later found him gripping to life in th